Customer Service Representatives

Posted by: Stargrowth, 30 Sep, 2022
Ad Detail
  • AD ID 1032255
  • Locality Accra, Greater Accra
  • CompanyStargrowth Management
  • Job Type Full Time
  • Ad Type Offering

This role is primarily responsible for handling inbound/outbound calls as per the SLAs
outlined by the client.

Ensure that the calls are answered as per procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the calls is in compliance with predefined parameters
Provide the relevant process report on a daily basis
Ensure adherence to established attendance schedules
Provide process training to new team members to facilitate their levels of performance – mentor/mentee relationship

Should have a minimum of Diploma from accredited tertiary institutions with Computer literacy (MS Office & Domain knowledge)
Good communication skills
Good interpersonal skills
Attention to details
Fresher with the above skills can be considered

Application Method:

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Contact Detail

Accra, Accra,
Greater Accra
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